FAQs

Frequently Asked Questions

How long does it take to ship my order?
Orders are processed within 48–72 business hours and typically arrive within 2–5 business days.

Where do you ship?
We ship within the United States only.

Do you offer free shipping?
Yes — free U.S. shipping is available on orders over $50 (before tax).

Can I request a specific shipping date?
You may add a note at checkout. While we cannot guarantee a specific date, we do our best to accommodate requests.

How are plants packaged?
Plants are carefully packaged to protect roots, soil, containers, and delicate features during transit.

What if my plant arrives damaged?
Please contact us within 24 hours of delivery by emailing plantpalace.jenn@gmail.com with your order number and clear photos.

Do you guarantee live plants?
Yes — we offer a 7-day plant health guarantee from the delivery date. Eligible claims may receive store credit, a replacement, or care guidance.

Can I return plants?
No. Live plants are final sale.

Can I return non-plant items?
Yes — non-plant items such as pots, décor, and supplies may be returned within 14 days if unused and in their original condition.

Will my plant look exactly like the photo?
Plants are living items and will naturally vary in size, shape, and appearance.

Do you offer custom orders?
Yes — when possible. Please contact us before placing your order.

🌱 Please Note

Live plants are final sale. We offer a 7-day plant health guarantee with store credit eligibility. Free U.S. shipping is available on orders over $50. By completing your purchase, you agree to our Shipping, Return, and Terms of Service policies.